Hypno Expo Virtual Conference F.A.Q.s

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Will it work on any computer?
Yes

Will it work on all browsers?
Yes, though old versions of chrome might be a little bit buggy. It’s always a good idea to keep your browser up-to-date.

Do I need a high speed internet connection to watch?
Yes.

Can I watch on my smart phone?
It is best to watch on a computer. Because Flash does not work on all phones - even if you have data, we recommend using a computer.

Will it work on an ipad?
Yes

What do I get with the Virtual Conference?
You get to watch the LIVE presentation of all the lectures as they are happening in real time, plus access to all available lecture handouts.  IF you choose the GOLD package, you also receive copies of all the MP3’s (audio) files.

What do I actually get to see when I sign up for Virtual Conference? 
The live broadcast includes all lectures being held in Gallery I, Gallery II and Gallery III conference rooms on Friday, Saturday and Sunday.

How will I know when the broadcast is live?
The cameras are activated approximately 15 minutes before the first lecture begins. They will be turned off at lunch, and turned back on again 15 minutes prior to the start of the afternoon session – and then turned off at the end of the day. Cameras will be on and running in between each lecture session so people can observe just as if they are attending live.

I’m in a different time zone. When do I watch?
Broadcast times are based on Eastern Standard Time.

Can I view the broadcast at a later time?  
No. This is LIVE and broadcasts ‘as it is happening’ in Eastern Daylight Time.

I see on the schedule that there are three lectures being presented at the same time.  How do I pick which one to watch?
You may select between Gallery I, Gallery II and Gallery III at anytime during the broadcast.

Are any of the full day classes going to be broadcasted?
Yes! Full day elective courses will be broadcast.

How do I watch the Virtual Conference?
A few days prior to the broadcast, you will be sent an email with detailed instructions - including a link and login to access the conference.

When do I receive my MP3s?
It takes approximately 30 days for the recording company to get the MP3s back to us.  We will send them to you digitally as soon as they are available, to download and save to your computer.

How do I ensure a good viewing experience?
We recommend closing all other applications and windows while viewing the broadcast.

The broadcast keeps stopping or buffering. What should I do?
We recommend clearing your browser’s cache prior to the start of the broadcast. Here is a good explanation for both PCs and Macs. http://www.wikihow.com/Clear-Your-Browser's-Cache

I was watching the broadcast without trouble and it suddenly stopped. What should I do?
Wait for a few moments, it may clear by itself. If it does not, or continues to stall, please try clearing your cache as described http://www.wikihow.com/Clear-Your-Browser's-Cache

If I have trouble with accessing the broadcast, how do I get help?
The broadcast starts on Friday. We have office staff available to assist you (570-869-1021) from 9 AM – 5 PM EDT. 


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